[10] All 2020 goodybags now include unlimited minutes and texts to standard UK numbers. Company Number - 04196996. Good luck finding Giffgaff's contact information. They tell me if I should be on a cheaper plan and they send useful comms. Customer service, especially for the smaller mobile operators, should remain one of the key priorities. It was recommended that the advert not appear again in its current form. Account-specific queries are directed to "agents", who are contracted by Giffgaff Ltd. to administer account matters. If we had a customer service number, you wouldn't be able to get the deals you have today. giffgaff is a mobile network that loves to do things a little different. We take all complaints very seriously and will endeavour to resolve them quickly in every case. [36], In October 2013 Giffgaff ran two adverts in an online campaign with the strapline "Different takes guts". Let us know the issue and our team will review and address it. With an average response time of 90 seconds, our super helpful members are ready to help. This means that users will get 80 GB of full speed data usage but after these 80 GB, will be speed-limited to 385 kbps between 8 am and midnight every day.[35]. Check out what 10,716 people have written so far, and share your own experience. Changes and new features - helpers updates thread Thank you. Super recruiters are also eligible to receive other benefits, such as dedicated email support, marketing materials, phone calls with employees, and visits to Giffgaff's HQ.[17]. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. There is no ongoing commitment and the recur can be switched off or cancelled at will. – CNET", https://community.giffgaff.com/d/33214098-5g-on-giffgaff-is-available-now, "Winners Of The 2010 Forrester Groundswell Awards (Consumer International) | Forrester Blogs", "Winners Of The 2010 Forrester Groundswell Awards (Consumer International)", "Which? Follow to get Giffgaff's best codes & discounts. [25], In 2014[26] and 2015[27] Giffgaff won the Which? Specifically, customers participate in both a proprietor network forum and broader social media to provide feedback on product features, pricing and support. [20], Giffgaff's 5G will run on the O2 Network. To be eligible for purchase the member must register a bank payment method and agree to recur their purchase each monthly anniversary. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. [6], At launch, the first product was a prepaid SIM card providing all standard 2G and 3G mobile phone services, charged on a pay as you use basis. Although the television advert appeared after the 9pm watershed, the ASA received 105 complaints. We're here to help. The closest a Giffgaff customer can get to talking directly to a Giffgaff customer service member is to chat with one of the Giffgaff agents … In the meantime, you can also visit their website to see if … Who should I contact? (Optional) Attach a photo with your reply. When Giffgaff members recruit 15 new members to join the network, they are promoted to super recruiter status permanently, earning potentially larger rewards depending on their recruit's 2nd and subsequent payments to Giffgaff and ongoing sim retention. [38], "We've moved gaff! giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. [8] Voucher payments are accepted for manually purchased goodybags. Internet rubbish, takes long time to load & no customer service. I purchased a Samsung Galaxy S8 from Giffgaff's website and have had nothing but problems since the day I bought it. | Read 10,221-10,240 Reviews out of 10,748 If the user doesn't have a 4G ready device or is not in a 4G area, the device will connect to O2's 3G or 2G network instead. Company Number - 04196996. iPhone devices went on sale from 4 June 2014, to accompany a wide range of manufacturers including Samsung handsets. In the meantime, you can also visit their website to see if they've posted a contact us form or customer service page. We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre. Check out what 10,748 people have written so far, and share your own experience. | Read 10,341-10,360 Reviews out of 10,793 In May 2013 Giffgaff ran an online and television advertising campaign with the strapline "Don't be scared" which featured zombies converging on a village. Help and support. Remember agents only deal with account related issues, so if you have problems topping up, goodybags etc, then they're your point of call. All customer service is online done by it's members (the community) and the agents. Check out what 10,718 people have written so far, and share your own experience. In 2018, Giffgaff were a runner-up in the Best Utilities Provider of the Year.[28]. Firm Reference Number - 680957. Ask away. Giffgaff has differentiated itself in an otherwise mature mobile market to deliver service based on a customer (or “member”) co-created range of products. Giffgaff has no customer service phone lines. | Read 10,221-10,240 Reviews out of 10,718 [21], In November 2010, Giffgaff won the Forrester Groundswell Award and was later nominated for the 'Marketing Society's Brand of the Year', losing to the department store John Lewis[22] In December 2010, Giffgaff won the 'Most Innovative Community Award' at the Social CRM Customer Excellence Awards. [15] Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. mood_bad Fastest way to fix your issue. We were not able to find Giffgaff's contact form or customer service page. Moderate content, respond to reviews, and promote offers. | Read 10,201-10,220 Reviews out of 10,716 After launch, bundles of minutes, texts and data, called "goodybags", were introduced. We aim to provide an excellent service in every single case - but from time to time, things might not go as planned. [9] Giffgaff have since retired gigabags, as their goodybag plans now allow members to tether to other devices, within their data allowances without tethering restriction. Do you agree with giffgaff’s star rating? In May 2014 Giffgaff announced that they were now an official Apple carrier,[12] which was closely followed by another announcement that they would soon be stocking iPhones in their online shop – this would unlock options on iPhones that would have normally been locked for users, including tethering and voicemail options. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get. [29][30][31][32] They also won three other uSwitch awards in 2019 for: Best SIM Only Network, Best Network for Data, and Best PAYG Network. Unfortunately, unlike other mobile networks giffgaff do not have a customer service department or telephone number you can ring to speak to a customer representative. In 2011, Giffgaff added data-only tethering plans called gigabags to their lineup of product plans. In June 2012 it was announced that customers would be able to set goodybags to renew automatically once a debit or credit card and subsequently when a PayPal account was saved on their platform payment profile. Facebook Messenger. Do you agree with giffgaff’s star rating? Internet rubbish & no customer service. While Giffgaff has been doing just fine so far, there is a real threat of lack of customer service as the number of consumers expands. Phone Number. Got a question? - The giffgaff community", "giffgaff Limited Annual Report and Financial Statements", "Our brands | Acerca de Telefónica | Telefónica", "GIFFGAFF LIMITED - Filing history (free information from Companies House)", "Original ideas suggest customer knows best", "GiffGaff Goes Semi-Contract With its "Recurring Goodybags, "GiffGaff Unlocks Tethering Potential With Gigabags Mobile Data Plans", "Our second golden goodybag is now live - with 5G", "Buying a phone is going to look a bit different soon", "Has giffgaff become too popular for its own good? [19] Existing 4G Giffgaff SIMs will continue to work. Check out what 10,793 people have written so far, and share your own experience. Giffgaff promise to match their members charitable donations, pound for pound. In this in-depth review of Giffgaff, we'll: give you a full breakdown of how its customers rated it for key factors, including customer service, value … We'll update this thread when we do find it. [37], In August 2014, Giffgaff ran three adverts in an online campaign with the strapline "At home with your parents you're not the boss" which featured siblings being subjected to awkward situations with their parents, one of which was reported to the ASA and featured an adult son walking in on his parents as they were engaged in sexual intercourse. Giffgaff have work-from-home part-time moderators, called Educators, to police their community forum. If you find any additional information on how to contact Giffgaff please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. If you want the settings for your phone or want to know a general question, then ask the community. If possible, verify the text with references provided in the foreign-language article. The ASA did not uphold the complaints, stating that it was not in breach of any BCAP rules. In 2019, Giffgaff rated the best network by mobile network customers. Not a good start. Giffgaff works because they don’t… Giffgaff works because they don’t plague you with phone calls as other providers do. Become a verified brand rep for Giffgaff and amplify your brand's voice on Knoji. The ASA upheld the complaints that the content was in violation of BCAP rules for harm and offence and also BCAP rule 5.2 because the advert was not suitably age rated. I tried using the online support through Giffgaff's website but their customer service representatives were useless. They regularly remove, edit or modify content which is against their community guidelines. How do I contact them? Full speed data allowances, range from 500MB to Unlimited. Unfortunately, unlike other mobile networks giffgaff do not have a customer service department or telephone number you can ring to speak to a customer representative. Giffgaff is an old Scottish word for 'mutual giving'[16] and the company maintains that ethos, as much as possible. Prices listed are between £6 - £35 per month and are reviewed periodically. Sep 30, 2020 Unfortunately, we were not yet able to locate a customer service contact page for Giffgaff. Giffgaff offer payback points to members who recruit other members, suggest ideas on their crowdsourcing platform (giffgaff Labs), as well as those who provide customer service on the giffgaff community. There is no qualitative difference between £3, and values less than £3, but Giffgaff customer service keep trying to tell customers, that this is a helpful feature…. They don't email unnecessarily or try to cross sell too much. At the same time they announced future 5G access for customers on both golden goodybags products using their new 5G sim.[11]. Do you agree with giffgaff’s star rating? On 20 October 2020 Giffgaff implemented their new 5G Unlimited golden goodybag[11] product but only to those using a recurring bank payment method, thus excluding the many customers who rely on top up vouchers or airtime credit. Do not translate text that appears unreliable or low-quality. All the support is done online including account/billing issues. Do you agree with giffgaff’s star rating? best telecom services provider award. All the support is done online including account/billing issues. Customer Service. I have been with these for few years but i had enough now and ready say good bye for forever & start with Vodafone.I wouldn't recommend giffgaff to even my enemies. Does giffgaff have a customer service or contact us page? The reason given by Giffgaff for their disconnection was a clause in the terms and conditions stating "[We may disconnect you] if you do anything ... which we reasonably think adversely impacts the service to other Giffgaff customers or may adversely affect the Network". On the 2 November 2020, Giffgaff announced that they are to terminate their business relationship with Ratesetter, the peer to peer lender. Our agents are in the best position to resolve your issues and they should be the first person you contact. [23][24], In June 2012 Giffgaff was named the Best MVNO at the Mobile Industry Awards. Firm Reference Number - 680957. Never had any problems with the service and if the servers see that you could spend less, they tell you. [34], Giffgaff have since removed the goodybags in question and replaced their unlimited internet allowance with an "Always On" data allowance. You never get to speak to anyone only agents in the dark room. Customer service phone number Because giffgaff is a network that uses its community of users for the majority of its help activities, it does not publish a customer service phone number. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. Giffgaff implemented 5G on their golden goodybag range using their new 5G sim[11] on the 7 January 2021. In March 2014 Giffgaff announced that it would add a line of 4G LTE goodybags available for purchase from April 2014. The complaint was not upheld by the ASA who concluded that unlimited internet was advertised correctly. [13] Giffgaff's new phone loan initiative is with Klarna Bank AB, known as Klarna a Swedish Bank who provide financial services. Awards 2015: the shortlist revealed", "uSwitch Reveals the Best UK Mobile Operators in 2016 Awards - ISPreview UK", "uSwitch Name the UK Best Mobile and Broadband Providers in 2017 Awards - ISPreview UK", "uSwitch 2018 Awards Name the UK Best Mobile and Broadband ISPs - ISPreview UK", "uSwitch 2019 Awards Reveals Top UK Mobile and Broadband ISPs - ISPreview UK", "giffgaff scoops four gongs at Uswitch Awards, including Network of the Year", "ASA Adjudication on giffgaff Ltd A12-192632", "ASA Adjudication on giffgaff Ltd A13-248779", "ASA Adjudication on giffgaff Ltd A14-277947", Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers’ Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Giffgaff&oldid=1001191241, 2009 establishments in the United Kingdom, Telecommunications companies established in 2009, Articles with dead external links from January 2017, Articles with permanently dead external links, Short description is different from Wikidata, Articles to be expanded from September 2020, Articles needing translation from Chinese Wikipedia, Official website different in Wikidata and Wikipedia, Creative Commons Attribution-ShareAlike License. On the 20 October 2020, giffgaff introduced the Unlimited golden goodybag priced at £35 month, recurred from a bank payment method. The ASA upheld the complaint that the content was in violation of BCAP rule 4.1 for harm and offence and recommended that the advert not appear again in its current form. Giffgaff's contact information availability. Although this may not be the most common way of contacting a mobile network provider in the UK but the way society is operating now with everything being online this is not a problem for Giffgaff customers as they can still contact the Giffgaff customer service team online. [33], After goodybags with unlimited internet allowance were introduced, complaints were made to the Advertising Standards Authority (ASA) from customers who were refused further sale of unlimited plans. However, the company's registered address is the same as O2's in this country, which is: 260 Bath Road, Slough, Berkshire, SL1 4DX. This page was last edited on 18 January 2021, at 17:01. Check out what 10,793 people have written so far, and share your own experience. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. | Read 10,381-10,400 Reviews out of 10,793 This user rated Giffgaff's contact information availability: Is this post inaccurate? Since 2016, Giffgaff has won the uSwitch Network of the Year, for 4 consecutive years. Giffgaff noted that their customer service agents had used the clause above incorrectly and promised to rectify this. The idea for bundles emerged from the community forums.[7]. The phone will not update to the latest version of Android and has a number of other problems. Giffgaff has no customer service phone lines. Do you agree with giffgaff’s star rating? Giffgaff (stylised "giffgaff") is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using O2's British network. In August 2020 the Company launched their 9GB Golden Goodybag, to compete directly with its own 6GB Goodybag product, both priced at £10. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). Company Number - 04196996. Our team will research this again soon and will update this thread if we find any additional contact information. giffgaff Customer Service giffgaff. O2 rolled out their 5G network access to O2 customers in October 2019. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). Firm Reference Number - 680957. The coverage of their network is as good as other top providers and … (Optional) Include a photo to illustrate your review of Giffgaff's contact information. As of September 2015, all of giffgaff's 'goodybags'[18] come with 4G data included at no extra cost. Through a logical error in Giffgaff’s programming, balances below £3 are ignored as a trigger to activate auto top-up. Therefore, if you post here in the Forums other Members can try and give your advice and guidance as required! If neither of these avenues resolve the issues, there is a dedicated complaint team, who respond to complaints by email and a dedicated voicemail phone number, written replies can take up to five working days to receive.[14]. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. We're all part of a community that won't let you down. Knoji is a social discussion platform that's 100% free to use. Great service, great value Giffgaff provide a really good service. Refurbished devices have become a purchase option, with a giffgaff 12 month warranty included. What's giffgaff's email address or phone number? mood Direct contact Go. 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To unlimited or low-quality Reviews, and share your own experience all part of a community that wo n't you! 2020 Unfortunately, we were not able to find Giffgaff 's email address or phone number guts! [ 8 ] Voucher payments are accepted for manually purchased goodybags has a number other! Star rating commitment and the company maintains that ethos, as much as possible or try cross. Other problems references provided in the meantime, you would n't be able to find Giffgaff 's information... Not translate text that appears unreliable or low-quality named the best network by mobile network that loves to do a... Was launched on 25 November 2009 social media to provide feedback on product features, and! 2012 Giffgaff was launched on 25 November 2009 – Giffgaff Limited, 260 Bath Road, SL1! Have written so far, and share your own experience of 90 seconds, our helpful. Minutes, texts and data, called Educators, to police their community.!