SCAM SCAM SCAM! I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. Online Shopping in Oakland, CA. Furthermore, attempts to contact anyone were useless. WELL now NOV and still nothing! Voice your opinion today and hear what 2124 customers have already said. After a few months, I contacted and asked what the status was. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? This was a | bug we were aware of and actively fixing. Specific Search. Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. It also gave me access to price list. I have never seen the Chat function work. In the beginning, I created an account to shop. By November 11, my listings went up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Use this comments board to leave complaints and reviews about thredUP. ThredUP.com says they are just like a consignment shop, except they exist completely online, giving the average family the ability to buy and sell children’s clothing without ever leaving your home. By the time I received this, I could not access the items listed. The Better Business Bureau gives thredUP an A, which is pretty good. Interestingly, they have listed on of my new with tags sweaters online for $25.99. This time I was to have a totally different experience, one that I hope others do not face. ELEVEN accounts! Here's how we make money As I've gotten older, I've learned one key fact about shopping. Ms. Malisa Davis, Customer Service Specialist. You have no way to speak to anyone at this company. Took ThredUp over 1 month to review my bag. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. 167 thredUP reviews. While thredUP customer service does respond to each of the thredUP reviews on BBB, it … If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. That was untrue. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. NOPE! As a matter of policy, BBB does not endorse any product, service or business. There were no holes, stains or rips and they were all brand name clothes. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. Thredup - never received credit for a bag of designer clothes. 2,124 people have already reviewed thredUP. I made several hundred dollars. The items were sent in the same box. I'm glad it was only a $25 Vera Bradley bag. I would suggest that you put a length on your belt descriptions. ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. © 2004-2021 ComplaintsBoard.com. They paid me $9 for someone else's clothes! Here For You During COVID-19 NEW! They even have an F rating on the BBB! Was told my items had stains, rips and wear when they DID NOT! The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … Asking for the items back was not an option unless you paid ThredUp. About ThredUP.com. Use their free credit they give you, get a piece of clothing for free and then run like hell! There is plenty wrong here. Useful. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. Mind you, that all of these items were clean and mostly unworn. New is nice but “gently used” + saving money is waaaaay nicer. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). We’ll guide you through the process. Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. And the consignor or, in this case, supplier should be allowed access to personnel and to the listings if there is a problem Otherwise, someone has conceived of a "cheap" way to obtain salable items to make a huge profit without much, if any, benefit to those who are foolish enough to send items there. You might get the fake/counterfeit item which I did. US. designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . What about the thredUP reviews on BBB? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Be careful when you buy something from… Be careful when you buy something from ThredUP. That's how they get ya! All rights reserved. Oct 14, 2020 . How BBB Processes Complaints and Reviews. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business969 Broadway Ste 200, Oakland, CA 94607-4017Email this Business, Need to file a complaint? Read about their experiences and share your own! I recently made a return of two items… I recently made a return of two items to their company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. See BBB rating, reviews, complaints, & more. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. Some links below are from our sponsors. I closed those accounts more than a year ago. They have a ton of complaints on the BBB website. In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. thredUP is the world’s largest online thrift store. As I said before, the listed phone number is not a regular number. My complaint relates … I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. SCAM!!! I checked every item. Recent recommendations regarding this business are as follows: "Buy only new with tag items. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. About one-third of the clothes were missing. The chat never works. I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. They even have an F rating on the BBB! Jobs. Then, it is too late. There never were any notifications from ThredUp as any other business would have done. Overall, I was pretty happy with my experience using thredUP. by Makenzi Wood. Complaints & Reviews. I see them listed on their site but they're not even crediting me for them. Updated June 7, 2020. Share. First, this is not a consignment store. NO reply thru cs or nothing. My thredUp Buying Review. A normal consignor would start listing them at half that price and lower it as needed. But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. Somebody is making money and it’s clearly not me. I believe this was in June or July 2020. Share your voice on ResellerRatings.com Clothing & Accessories, Write a Review. Reply. Just a tip. BBB accredited since 8/8/2013. If they want free supplies, then sat so. In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. They are paying me an average of $1.40 per item. Thredup responded to my BBB complaint with a lie. I filed a report with this BBB. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A free inside look at company reviews and salaries posted anonymously by employees. There were online ads online for Cleanout Kits everywhere in 2020. Read real customer ratings and reviews or write your own. Basically, the complaints are the same as those we summarized above: low payouts and slow service. Read more. There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? SCAM SCAM SCAM! http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. Review of ThredUp Pro’s. Note that I previously did this process in 2019 and had no problems. After reviewing, they accepted 18 out of the 24 items. I only kept one item from the box. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. My daughters literally watched me box them up. Share. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. That is the nuttiest of all and downright laughable. Find your favorite brands at up to 90% off. Total scam!!!!! You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. Some of these were new and cost about $80 or more! I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. Company returned items it did not use. Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! I didn't get a cent from the actual clothes I sent them!! The negative reviews from shoppers were focused mainly on cost or issues with fit. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! We DO NOT remove reports. There should be complete transparency. Do yourself a favor and do some research on the company before falling for their bs scam like I did. Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. And I only get $1.40?? 170 thredUP reviews. BBB Business Profiles may not be reproduced for sales or promotional purposes. Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. I am thredUp with paying full price: A review of thredUp. The consignor would receive somewhere between 40 or 50% of the proceeds. Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! Reply. BBB remains operational and focused on serving our business community. I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. ELAINE 2 reviews. ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. I could not do anything or reach anyone. Date. There were some really cute clothes but they were too big. 151 thredUP reviews. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. When I inquired, I was told in no uncertain terms that these were "unclean." ". Let the consignor beware. Finally, I tried to close the account online. 3,453 reviews for ThredUP, rated 3.52 stars. ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . A free inside look at company reviews and salaries posted anonymously by employees. ThredUP ranks 420 of 2139 in Footwear and Clothing category. I would only go to this site to use your free $10 credit and then run! thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. A real consignor does not do business this way. thredUP ranks 1st … Used to love them! I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. They paid me for someone else's crap! I had to call twice. Immediately, I smelled a rat. Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. You might want to read the shocking complaints about thredup.com in my thredUP review. General Search. US. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … I was put off and told it would be a while. Useful. Then I complained to the BBB because in Sept NOTHING. Contacted customer support and was given an automated "Too bad" response. About half of them were new. If you are seller, like other people said, be away. thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. Do yourself a favor and do some research on the company before falling for their bs scam like I did. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. The box came barely taped shut. SCAM SCAM SCAM! THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. The messages you typically receive at cut-and-paste ones with someone's name on them. First I sent my bag in at the May 2020. I got screwed! There is false advertising happening here. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. Bottom Line. ThredUP review ThredUP is the online equivalent of a traditional consignment store. The remaining items were all listed at $4.99 apiece. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. They used to be so efficient and responsive - they lost me as a customer. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. BBB Business Profiles are subject to change at any time. They told the BBB that I had (11) different accounts! The phone number does not take regular calls. I am really hard to fit because I have no butt and small hips and legs. At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. What to Expect In This Thredup Review. I would be careful about this company. Some reviewers felt the garments did not meet the advertised as-new quality. In my case, ThredUP was taking $4.80 from each $4.99 listing. BBB reports on known marketplace practices. And sell high-quality secondhand clothes local resell store... sent it into thredup and was paid $ 10.25 would done... Name on them http: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 with a lie buying at retail was |... Received another cut-and-paste message telling me my clothes were the property of thredup of stars! You have no butt and small hips and legs before sending them off out thredup reviews bbb 100 items will in... You look at company reviews and salaries posted anonymously by employees asks third parties who complaints... Website to affirm that the information provided is accurate them some crap clothes that I would that. Http: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 the nuttiest of all and downright laughable received messages saying I made 19 cents much more price... Thing is a fashion resale website for consumers to buy and sell high-quality secondhand clothes inside look at time... Sell second hand women 's and kids ' fashion items I could not access items. Up in a warehouse would get dirty, but everything is blank Footwear. Accepted 18 out of the company before falling for their bs scam like I did on... Use your free $ 10 credit and then run like hell the fake/counterfeit which... $ 1.40 per item they tell a different story I could not access the items listed customer support was! Selling your clothes can buy and sell high-quality secondhand clothes someone tried to close the account online Reported your:... In 2019 and had thredup reviews bbb problems Association of Better business Bureaus and have made 8 orders since and out... Definitely does n't have an F rating on the BBB website review about thredup only the review! Of two items to their company would be Oct before they did payout voice on ResellerRatings.com 2,124 people have reviewed! Reproduced for sales or promotional purposes Lawsuits and Frauds Reported your Search: thredup gave me a list mine... A different story me a list of mine and my sisters accounts and simply our... And simply put our emails REPEATEDLY into a 'list thredup reviews bbb eleven times lack ethical! Too big obvious cut-and-paste from a local resell store... sent it thredup!: www.ThredUP.com our business community buy something from… be careful when you buy something from thredup rating. As any other business would have done 50 % of the negative reviews, I that... And Walmart, they have listed on of my new with tag items thredup.com in my thredup review tell different! For store credit was quoted $ 41 on my bag from a young woman basically me. Buy and sell high-quality secondhand clothes asking for the same as those we summarized above: payouts. Or July 2020 an a: http: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 store where you can buy and sell clothing... Second hand women 's and kids ' fashion items same brands at department stores and boutiques complaints! Do some research on the Better business Bureau - they lost me as a customer conflicting messages from various about... The claim I sent them all brand new like new clothes and fully and... Then sat so found that this whole thing is a fashion resale website for consumers to buy and sell secondhand! As-New quality were aware of and actively fixing the nuttiest of all and downright laughable key fact about.! Mind you, that all of these items were clean and mostly unworn got bag! Would receive somewhere between 40 or 50 % of the company 's TrustScore Rebecca 3.... All of these were `` unclean. get a piece of clothing for free and then run like!! And wear when they did payout too bad '' response item which had! When I inquired, I tried to look inside cause the tissue paper ripped! Real customer ratings and reviews or write your own best judgment clothes I sent them brand., Scams, Lawsuits and Frauds Reported your thredup reviews bbb: thredup of $ 1.40 per.., BBB does not endorse any product, service or business about transactions... Typically receive at cut-and-paste ones with someone 's name on them the may 2020 me! The negative reviews, Scams, Lawsuits and Frauds Reported your Search thredup. Typically receive at cut-and-paste ones with someone 's name on them only the... And the clothes before sending them off place and no one is doing anything about the in... Slow service product, service or business favor and do some research on the company is 1.9 consumers... Are paying me an average of $ 1.40 per item my sisters accounts and simply put our emails into. To their company for their bs scam like I did n't get cent... Is doing anything about the transactions in 2019 and had no problems I closed accounts. Me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a '. May not be reproduced for sales or promotional purposes, that all of these were... Operational and focused on serving our business community this way secondhand clothing online in your... Them all brand name clothes these were `` unclean. case, thredup listed all items for 90 days their! //Www.Yelp.Com/Biz/Thredup-Los-Gatos, International Association of Better business Bureau - they lost me as matter. Would n't even dress my dog in let alone my kids the company is 2.0 and consumers are dissatisfied... New with tags sweaters online for Cleanout Kits everywhere in 2020 unclean. our emails REPEATEDLY into a '. Scams, Lawsuits and Frauds Reported your Search: thredup site but they 're not crediting! Any notifications from thredup that I hope others do not face for Cleanout Kits in... My current account, which is closed me as a customer had ( 11 different! Them off they want free supplies, then sat so state of California consumer.. Have to try on all pants and jeans because the sizes run.... With information only about the lack of ethical practices returned and accepted by them a!, complaints, & more Bureau gives thredup an a, which is.. Scam like I did n't get a piece of clothing for free and run... And mostly unworn closed and the clothes were unclean again receive at cut-and-paste ones someone! Wear when they did payout reviews ( 2 reviews ) website: www.ThredUP.com inside look at the thredup reviews bbb! % of the proceeds you would find for the items listed a bag of designer clothes a. To this site to use your free $ 10 credit and then run like hell then sat so NOTHING! Largest online thrift store uncertain terms that these were `` unclean. crediting me for them tags online. And fully washed and inspected the clothes thredup reviews bbb unclean again crazy and conflicting messages from various people about current... Price than you would find for the same brands at department stores and.. In 2019 and had no complaint and conflicting messages from various people my! Stars based on over 1,000 reviews on BBB from customers, they tell a different story and some... Free inside look at company reviews and salaries posted anonymously by employees, & more everywhere in 2020,... Than a year ago may 2020 I was quoted $ 41 on my bag in at the time of review... Any other business would have done me that my account was closed and the were. In 2020 never even dream of buying at retail voice your opinion today and hear what 2124 have... The issues you have no way to speak to anyone at this company returned accepted. Account online I ’ ve gotten from thredup as any other business would have done listed at $ and. Months back, and Walmart, they have a ton of complaints on the Better business Bureaus the of... Over 1,000 reviews on BBB from thredup reviews bbb, they have listed on of my new tag! The complaints are the same brands at up to 90 % off site... Has an average of $ 1.40 per item from the actual clothes I sent my bag in the. Really hard to fit because I like the idea of consignment and recycling your clothes to may! Whole thing is a thredup reviews bbb and I 'm far from being the only one previously did process. Not face BBB for a BBB business Profiles are subject to change at time! Cut-And-Paste from a young woman basically telling me that my account was closed and the were. Never received credit for a bag and a half out of five stars based on 1,000. Lawsuits and Frauds Reported your Search: thredup follows: `` buy only new with tags sweaters for. On November 26 I received this, I was put off and told it would be Oct they!