What happens if the intended recipient is underage? If a recipient becomes aggressive toward you for any reason, it is safest to remove yourself from the situation and go to a safe location. You are now delivering alcohol. Make sure that the customer is sober. With the help of alcohol delivery software it is easy to manage the commissions system by the Admin to read and track the earnings for the Liquor store and drivers, and website. Okay so today i had the worse experience with both a customer and support. Complaints? How should I deal with alcohol containers that break while I am making a delivery? If the customer does not produce a valid ID, please hit the “No Valid ID?” button in your Driver app, which will initiate a return trip. You can calmly and firmly inform the recipient that local law will not allow you to deliver the alcohol. *Proof of ProServe certification includes: (1) paper printed versions that have a QR code, (2) the Personal Information page printed from your SMART account, (3) a plastic card (that does not have a QR code) or (4) clear images of any of the above (i.e., image, photograph or … Anytime via the iAGCO online portal. Common signs of intoxication include: If you have any concern that the person may be intoxicated, please mark this in your app and let the customer know you cannot deliver the alcohol. 4.6. If a recipient becomes aggressive toward you for any reason, it is safest to remove yourself from the situation immediately and go to a safe location. If the situation warrants it, you can call the police once you are in a safe location. Your fee will include payment for the entire trip (including going back to the restaurant or store). Questions? Please note: Opting into alcohol delivery is fully optional and will not affect your ability to receive food delivery requests with the Uber app. Enter your address to see the off licences that deliver. Local and state laws require you to verify the customer’s age (21+), and confirm their identity. Browse and order alcohol from select merchants in your city 3. Pay your money, take/pass course. You will be compensated for both the original and return portions of the trip. The only acceptable non-US IDs are passports. We’re available 24/7. This identification can be a US driver’s license, passport (US or international), US state ID or US military ID. If you are routed back to the restaurant or store due to not being able to deliver the alcohol to the customer, you will also be compensated for the return part of the trip. The customer ordered a decent amount of alcohol and as i try delivering it the customer wasnt at the address. Delivering alcohol to anyone without a valid government-issued ID showing they are 21 or older or who appears intoxicated, is against the law, and Uber’s policy, and could result in criminal penalties. by Lucy Lau on August 2nd, 2018 at 11:55 AM. Delivering alcohol to anyone without a valid government-issued photo ID showing that they are above the age of majority for their province or who appears intoxicated is against the law and could result in regulatory penalties. To discover Alcohol restaurants near you that offer food delivery with Uber Eats, enter your delivery address. Once you return the alcohol, the trip will be considered completed. If you no longer wish to deliver alcohol for any reason, you can opt out of receiving alcohol delivery requests at any time by contacting our Support team at help.uber.com. Uber's food delivery service will now ply you with alcohol in Melbourne, Australia, from this Friday. 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